Returns

Please review the following returns policy.

All items must be unused, unwashed and returned in a pristine, re-saleable condition, in the original packaging, within 30 days of receipt. Please note that shipping costs are non-refundable.

Return postage costs are payable by the customer - please use a reliable courier with tracked delivery and ensure that the courier will provide insurance for the full value of the parcel.

Please include a note with the reason for return and send your parcel back to:

Jonas Clarke LTD

Crown House

151 High Road

Loughton

IG10 4LG

United Kingdom

Once the item(s) have been received and processed (which can take upto 3 days), our Team will process your refund to the original method of payment. You will receive an email entitled 'Credit Memo' to confirm your refund has been processed. Please note that it can take 2-5 working days for funds to appear back in your account, depending on your bank.

All items must be returned within 30 days from the day your parcel was delivered in order to be eligible for a refund. www.surejake.com reserves the right to withhold a refund should the item(s) arrive back to us outside of this time frame or if they arrive in a non-resalable condition (this includes any damage that may have occurred in transit as you send it back to us).